Factory New Thin Client Terminal Warranty
All factory-new thin client terminals purchased from BlueWayz are covered by the applicable manufacturer's warranty and manufacturer terms. The specific warranty duration and coverage terms depend on the product and manufacturer documentation that accompanies the product.
Warranty returns for factory-new products must be handled according to the warranty procedures listed below.
Remanufactured and Open Box Thin Client Terminal Warranty
BlueWayz Five-Year Limited Hardware Warranty
BlueWayz provides a five-year warranty on all remanufactured and open-box thin client purchases. This warrants that all hardware included in each unit will be free of defects in materials and workmanship for five years from the date of shipment by BlueWayz.
The warranty is non-transferable and is valid on remanufactured thin client devices purchased on or after January 1, 2026.
Warranty returns must be handled according to the warranty procedures listed below.
Warranty Procedures for All Thin Client Terminals
In the event of a defective thin client terminal within the five-year warranty timeframe, please follow these steps to ensure proper handling of your warranty claim:
Step 1: Obtain a Return Authorization (RA) Number
Call BlueWayz for a Return Authorization (RA) number. This is crucial because it is impossible for us to identify your return without it. Equipment returned without prior return authorization will not be covered under warranty.
Be sure to reference the correct serial number when calling for an RA number:
- BlueWayz Serial Number (BSN) — for remanufactured thin client devices
- Manufacturer Serial Number — for factory-new thin client devices
The BSN is printed on a bar code label located on the underside of the unit.
Step 2: Ship the Defective Unit
Ship the defective thin client terminal to BlueWayz and be sure to include the RA number assigned at the time of your warranty call.
Defective thin client terminals should be shipped via UPS. BlueWayz Corporation will issue a credit to your account for the shipping charges if the claim is made within the five-year warranty period. Shipping credits will be at UPS Ground rates only.
Step 3: Inspection and Repair or Replacement
Once we have received the thin client terminal, we will inspect it to confirm that it is not functioning properly and either replace it or repair it.
Our replacement policy on warranted remanufactured thin client terminals is to replace them with a remanufactured unit from our inventory. BlueWayz will pay for the return shipping of warranted units.
Exclusions and Limitations
BlueWayz cannot be held accountable for any terms or conditions not included above.
The five-year limited hardware warranty covers defects in materials and workmanship in the hardware included with qualifying BlueWayz remanufactured and open-box thin clients. The warranty does not extend to damage caused by misuse, accident, modification, improper installation, or unauthorized repair.
Contact BlueWayz
If you have any questions about our policies, please contact us:
- Toll Free:800.949.9850
- Local:440.482.5461
- Email:tct@bluewayz.tech